Effective Date: 01/02/2025
At Dreamliner Students & Skilled Migration Consultancy (DSSMC), we are committed to providing reliable and transparent migration services. We understand the importance of trust and assurance when investing in your future, which is why we offer a 90-day full refund policy under specific conditions.
1. Eligibility for Refund
You are entitled to a 100% refund of the service fees paid to us if:
✔ We are unable to process your visa application within 90 days from the date of submission due to reasons within our control.
✔ The visa application has not been initiated or filed due to our agency’s inability to proceed.
2. Non-Refundable Situations
Refunds will not be applicable in the following cases:
❌ If the application is delayed or rejected due to incomplete or false information provided by the client.
❌ If the applicant fails to submit the required documents within the stipulated timeline.
❌ If the applicant voluntarily withdraws from the process after initiation.
❌ If visa refusal occurs due to factors beyond our control (e.g., government policy changes, personal ineligibility, legal issues, or unforeseen circumstances).
3. Refund Process
If you meet the eligibility criteria for a refund:
✔ Submit a written refund request with relevant supporting documents.
✔ Our team will review your request within 14 business days.
✔ Approved refunds will be processed via the original payment method within 30 business days.
4. Modification & Cancellation
- Clients may request service modifications within the initial consultation phase.
- Once the visa application process is initiated, cancellation requests will be evaluated on a case-by-case basis.
5. Contact Us
For refund inquiries, please reach out to us at:
📍 Office Address: House No: 70, 1st Floor, Road No: 20, Sector: 11 Uttara Dhaka 1230
📧 Email: dreamlinerssm@gmail.com
📞 Phone: +880 1726 934679
By engaging with our services, you acknowledge and agree to the terms outlined in this Return and Refund Policy. We appreciate your trust in Dreamliner Students & Skilled Migration Consultancy (DSSMC) and remain committed to providing the best support for your migration journey.